Robin M. Carroll
DRIVING REVENUE AND USER GROWTH
INNOVATIVE PRODUCT STRATEGIST
CUSTOMER-CENTRIC LEADER
- rmcauthor@gmail.com
- (856) 343-8293
- Englewood, CO 80111
About Me
What I do
Results-driven product leader with 12+ years of experience in product management, technology, and financial services, consistently delivering 15%+ revenue growth through innovative, data-driven strategies. Proven ability to achieve product-market fit, develop KPI-driven roadmaps, and lead teams to design solutions that drive financial performance and customer satisfaction. In 2021, intentionally transitioned to contract roles to adapt to the evolving work landscape, leveraging the opportunity to collaborate with diverse organizations on high-impact projects.
This strategic move enabled the development of deeper technical expertise, enhanced cross-functional leadership skills, and a comprehensive understanding of end-to-end product lifecycles. These experiences also strengthened my ability to quickly assess business needs, drive alignment among stakeholders, and deliver solutions that balance strategic vision with operational efficiency.
Experiences
Leadership Impact
Demonstrates a deep understanding of Software Development Life Cycle (SDLC), Scrum, Kanban, Agile, and Waterfall methodologies.
Leverage key performance indicators (KPIs) to track product performance, drive data-informed decisions, and optimize strategies.
Foster trusted partnerships across stakeholders, fintech networks, and vendors, delivering strategic insights that drive business growth and innovation.
Proficient in effectively utilizing persuasive communication skills to convey complex ideas and visions to diverse audiences.
Skilled negotiator with a proven track record of influencing stakeholders and resolving conflicts to achieve mutually beneficial outcomes.
Possesses strong analytical thinking capabilities, focusing on building consensus and resolving conflicts.
Leadership of remote, large-scale teams, emphasizing cross-functional collaboration and innovation in demanding environments.
Specialize in translating complex business objectives into actionable digital roadmaps that maximize customer engagement and financial performance.
Drive strategic initiatives in digital and mobile product management to achieve revenue growth goals and elevate market positioning.
Experiences
Work Experience
Charter Communications – Remote
DIGITAL PRODUCT / PROGRAM MANAGER IV – Contract (July 2023 – Current)
• Achieved product-market fit by leveraging KPI tracking to analyze customer feedback and market trends, resulting in targeted feature enhancements and growth.
• Developed and executed OKRs to align stakeholders and drive product strategy for enterprise software, achieving measurable improvements in growth and user satisfaction.
• Launched automation tools for the logistics sector, generating a 15% revenue increase in the first quarter post-launch.
• Facilitated real-time communication between leadership, engineering, and business teams, using Slack and Confluence to ensure project alignment and reduce delays by 27% through automated communication channels.
• Reduced churn by 50% through data-driven feature enhancements, optimizing KPIs like customer retention and engagement.
• Led a remote, cross-functional team of 12+ developers, designers, and analysts, improving task delegation and collaboration through Trello and Jira, which decreased delivery cycles by 13%.
• Created product roadmaps aligned with business goals, increasing market share by 8% and optimizing operational efficiency for enterprise solutions for a global software platform.
• Boosted sales by 15% by guiding sales teams through prospecting, presentations, closing, and follow-up.
• Executed differentiation strategies based on competitor analysis, increasing market share by 8% within a single quarter.
• Implemented automation frameworks and advanced analytics tools, cutting manual processes by 32% and enhancing SLA compliance by 24% on a global scale.
• Improved project performance with KPI tracking, decreasing delays by 22% and increasing sales by 15% through targeted tech enhancements.
PwC – Remote
SENIOR PRODUCT MANAGER – Contract (June 2022 – April 2023)
• Developed and executed go-to-market strategies informed by customer insights, product analysis, and pricing strategy.
• Led the go-to-market strategy for a SaaS-based risk management tool, leveraging competitor analysis and achieving a 10% growth in enterprise clients.
• Collaborated with C-suite executives, business analysts, and engineering teams to present data-driven insights, gaining buy-in for strategic pivots that increased revenue by 10% for a global enterprise software platform.
• Tracked feature adoption and time-to-value metrics, making adjustments that boosted product usage by 22% within three months post- release.
• Managed two multi-disciplinary teams of 30+ members, including data scientists and UX designers, increasing team productivity by 25% and exceeding 100% product delivery targets through improved sprint planning.
• Created and prioritized a dynamic product backlog for B2C cloud solutions, incorporating user feedback and competitive analysis, accelerating feature delivery by 15%.
• Enhanced team coordination and reduced miscommunication by 30% through structured communication plans, issue tracking, and facilitating sprint meetings.
• Grew software adoption from 11% to 16% within six months by introducing new product offerings and enhancements.
• Boosted user satisfaction by 22% through innovations that streamlined interactions and reduced clicks.
• Led Agile transformations across cross-functional teams, improving delivery consistency and reducing rework by 20%.
Lender Price – Remote
SENIOR PRODUCT MANAGER – Contract (August 2021 – April 2022)
• Developed and employed project planning initiatives to align product development with clients’ software requirements and preferences.
• Refined project scope and MVP definition to identify gaps, implement risk mitigation strategies, and enhance project efficiency.
• Evaluated and prioritized information gathered from multiple sources, reconciled conflicts, and converted information from high-level business issues and opportunities into detailed functional requirements.
• Evaluated product specifications/requirements, appraised new product ideas/modifications, and recommended enhancements to current/future product lines, resulting in enhanced product quality by 20%.
• Implemented a go-to-market strategy for new mortgage software features, including webinars, increasing feature adoption by 16%.
• Orchestrated a product roadmap for API integrations with major mortgage platforms, overcoming technical debt and implementing customer-driven features, boosting user adoption by 23% in a fast-paced tech environment.
• Analyzed API data usage and integration success rates, resulting in a 15% increase in API clients and a 20% reduction in support tickets.
• Refined MVP definitions and project scopes, streamlining delivery and reducing development timelines by 15%.
• Collaborated with a team of eight engineers and product developers, successfully managing the entire SDLC for B2B software integrations, improving client satisfaction by 28% by introducing the mobile application to access the PPE engine on the user’s phone.
• Organized interdepartmental coordination, including sales and customer support, to align product development with client needs, leading to a 24% increase in client base through enhanced communication of new feature releases.
• Championed Agile methodologies in the development of B2B SaaS products, introducing sprints that resulted in faster turnaround for client-driven features, increasing customer satisfaction by 18%.
Finance of America – Remote
MANAGER – CREDIT POLICY/PRODUCT DEVELOPMENT – Contract (June 2021 – August 2021)
• Conducted in-depth requirements analysis to understand end users’ business needs, translating them into go-to-market plans and event campaigns that enhanced product marketing communication.
• Supported executive management in preparing short-and long-term product sales forecasts, special reports, and strategic product plans.
• Launched new products by collaborating with sales, advertising, and production teams to create cohesive, time-integrated marketing plans.
• Consulted with customers to resolve complaints and validate financial and credit transactions, ensuring a positive client experience.
• Designed and introduced unique, price-competitive product lines aligned with design specifications, delivering 16 Non-Qualified Mortgage and Flex products that met or exceeded target margins.
• Minimized credit risk and fraud incidents by 20% for new and existing products through the development and standardization of policy documentation for credit and customer setup processes.
Canvas Credit Union – Lone Tree, CO
LEAD PRODUCT MANAGER/OWNER – REAL ESTATE/CONSUMER LENDING (March 2017 – June 2021)
• Mentored and developed high-performing teams by providing guidance on product management principles and fostering a culture of continuous improvement, resulting in enhanced team productivity and cohesion.
• Analyzed market trends and competitive landscapes to shape strategic decisions, driving differentiated product offerings and achieving a 12% increase in market penetration.
• Exceeded 112% of product launch goals by leveraging customer feedback loops and data insights to refine and enhance the user experience.
• Contributed to a 15% revenue growth in the product portfolio by developing innovative lending, payment, digital, and retail solutions.
• Surpassed loan targets by 12% to 21% in each promotional campaign and increased credit union membership by 7% annually through innovative mortgage products and strategic promotions.
• Introduced a data-driven product optimization framework that reduced development cycles by 15% and increased product delivery speed.
• Facilitated cross-functional teamwork through clear communication and process alignment, improving project delivery timelines by 20%.
Experiences
Early Work Experience
DIRECTOR OF LENDING/PRODUCT MANAGEMENT
(April 2016 – March 2017)
CRHDC/CHE – Westminster, CO
AVP/Manager
(May 2015 – April 2016)
Vectra Bank – Denver, CO
Branch Manager II
(January 2013 – January 2015)
Sooper Credit Union – Denver, CO
Sales/Marketing Leader
(April 2010 – December 2011)
Dex Media – Lone Tree, CO
Lending/Marketing/ Operations Director
(June 2007 – June 2009)
Union Settlement FCU – New York, NY
BRANCH SALES/PRODUCT MANAGER
(March 2000 – November 2007)
Vectra Bank – Denver, CO
Skills
Core Competencies
Executive Stakeholder Leadership
Communication & Presentation Skills
Coaching and Mentoring
Retail & Lending Product Expertise
Project Management
Software Development Oversight
Relationship Building (B2B/B2C)
Strategic Business and Product Leader
Business Development
Customer Service & Client Retention
Financial and Budget Management
Business Acumen
Digital Marketing Strategy
Team Building
Market Dynamics
Skills
Technical Skills
Achievement
Education & Certification
Bachelor of Science in Business Administration and Management
University of Phoenix
August 2012 – December 2014
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Credential ID: 001231704
Certification Active: Through Aug 2025
Credential URL: https://bcert.me/scfwnjrpj
Encompass (ICE Mortgage)
Administrator
KensieMae University
November 2022 – November 2024
Introduction to Generative AI
Coursera / Google Cloud
July 2024 – Present
Referral is available upon request.
