0{{current_slide_index}} 0{{total_slide_count}} Teen Account Innovation 2004 At Sun East Federal Credit Union, in my role as a Branch Sales and Product Manager, I spearheaded the creation and launch of a specialized checking account designed for teenagers aged 13-18, which seamlessly transitioned into a regular account when they turned 18. This account allowed teens aged 13-16 to access an ATM card, with eligibility for a debit card starting at 16. While the teen could be the primary account owner, an adult was required to be listed until the age of 18... learn more 2023 2007 0{{current_slide_index}} 0{{total_slide_count}} Financial Literacy for Adults 2007 As part of my role as Lending Director / Product Manager at Union Settlement FCU, I spearheaded the creation and implementation of comprehensive financial literacy and money management classes tailored for adults. These classes encompassed various topics, including credit, banking, and debt management, providing in-depth insights into how credit works, credit utilization, and different types of loans, such as personal loans, mortgages, home equity loans, auto loans, and credit cards... learn more 2004 2009 0{{current_slide_index}} 0{{total_slide_count}} Expanding Loan Portfolios 2009
2016 From 2009 through 2016, I held several management roles with a strong emphasis on sales, marketing, loan underwriting, mortgages, home equity loans, and credit cards. In these roles, my main objective was to expand loan portfolios across various products, leveraging both in-house marketing efforts and word-of-mouth campaigns... learn more 2007 2016 0{{current_slide_index}} 0{{total_slide_count}} Community-Focused Lending Initiatives 2016 I was offered a role that allowed me to continue my work in product development and project management, focusing on initiatives that directly benefited the community. As the Director of Lending at CRHDC, I led the creation and management of a range of loan products, including non-conforming loans such as VA, FHA, and USDA loans, specifically designed to meet the needs of both borrowers and the community.... learn more 2009 2017 0{{current_slide_index}} 0{{total_slide_count}} Product Growth at Canvas Credit Union 2017 After government funding was depleted at CRHDC, I transitioned to a new role that aligned with my passion for product management. I joined Canvas Credit Union as a Product Manager, initially overseeing lending and deposit products, including Personal and Auto Loans, Home Equity, Credit Cards, Mortgages, and Checking and Savings accounts. In this role, I developed campaigns that successfully drove business, sales, and portfolio growth... learn more 2016 2018 0{{current_slide_index}} 0{{total_slide_count}} Publishing Two Faced 2018 I successfully authored and launched my book, Two Faced, managing every aspect of the product from conception to publication. As the sole owner and decision-maker, I was responsible for overseeing all phases, including design, development, website creation, marketing, social media engagement, sales strategies, audience targeting, pricing, and messaging. This hands-on approach allowed me to hone skills that directly translate to product management. .. learn more 2017 2021 0{{current_slide_index}} 0{{total_slide_count}} Strategic Role at Finance of America 2021 I joined Finance of America on a short-term contract to create non-conforming and unconventional mortgage loans as a temporary replacement for a colleague on maternity leave. I was recommended for the role by a former Canvas Credit Union colleague, who recognized my success in expanding the mortgage portfolio and developing new loan products. Based on this recommendation, Finance of America reached out to me to fill this strategic role... learn more 2018 2021 0{{current_slide_index}} 0{{total_slide_count}} API Integration at Lender Price 2021 At Lender Price, I joined as a Senior Product Manager, gaining extensive experience in SaaS and leading the API integration between Encompass and the company’s Product and Pricing Engine (PPE). My primary objective was to expand Lender Price’s client base by enabling seamless connectivity with one of the industry’s top loan origination software platforms. I successfully mapped all fields from Encompass to Lender Price’s PPE and collaborated closely with the development team to execute the API integration... learn more 2021 2022 0{{current_slide_index}} 0{{total_slide_count}} Overseeing
Project Management Development at PwC 2022 I was recruited as a Senior Product Manager at PwC Digital to oversee the development of workspaces for their Project Management software.
I managed two teams for several months before they were merged into one, taking responsibility for end-to-end SDLC management, including project strategy planning and implementation to ensure timely and cost-effective completion... learn more 2021 2023 0{{current_slide_index}} 0{{total_slide_count}} Present:
Driving Innovation at Charter Communications 2023
Current I was recruited for a Program/Digital Product Manager IV at Charter Communications, and I currently manage multiple large-scale cross-functional capabilities focused on business growth, technology advancement, and process automation across value-chain activities such as logistics, operations, and service... learn more 2022 2004 Robin M Carroll
Robin M Carroll

ROBIN M. CARROLL

DRIVING REVENUE AND USER GROWTH
INNOVATIVE PRODUCT STRATEGIST
CUSTOMER-CENTRIC LEADER

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About

Results-driven product leader with 12+ years of experience in product management, technology, and financial services, consistently delivering 15%+ revenue growth through innovative, data-driven strategies. Proven ability to achieve product-market fit, develop KPI-driven roadmaps, and lead teams to design solutions that drive financial performance and customer satisfaction.

Cover Letter
Cover Letter
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